Client Experience Specialist

Position Available: Full-Time Client Experience Specialist

 

Core Compliance & Legal Services, Inc.℠ (“Core Compliance”) specializes in providing compliance and risk management for the financial industry, which includes investment advisers, investment companies, broker-dealers, and advisers to private funds. We are seeking a Client Experience Specialist who has a passion for learning and growing in this dynamic industry in a fast-paced environment with upward opportunities.  The Client Experience Specialist will report to our Vice President of Operations and will lead Core Compliance’s inbound sales efforts, including deal creation, providing recurring reporting, and cultivating relationships with existing clients to increase the scope of services provided. The Client Experience Specialist should have at least three (3) to five (5) years of inbound service or sales experience with a proven B2B track record.  Financial services industry experience is preferred but not required.

An ideal candidate is one who is proactive, has a charismatic and influential communication style, is outgoing, assertive, motivated by “wins” and commissions, loves building relationships, and enjoys receiving public praise for their achievements and accomplishments.

Are You:

  • Motivated by money
  • Driven by enthusiasm
  • Thrive in a busy atmosphere that undergoes change frequently
  • Require freedom and independence to affect your income
  • Methodical and organized
  • Easy going and respectful
  • Someone who thrives in a team environment

If so, this is the position for you.

What We Will Expect of You:

  • Bachelor’s degree or above
  • Minimum of three (3) years of inbound sales or inbound service experience with measurable historic success
  • Manage a full sales lifecycle, start to finish, within the B2B segment
  • Make quality personal and be obsessive about organization
  • Create a tone of friendliness and warmth and deliver legendary customer service
  • Enthusiastic and influential communicator with the ability to connect with clients and prospects
  • Be a fanatic of response time and honor commitments
  • Listen generously and communicate to be understood
  • Be process orientated and relentless about improvement
  • A competitive, self-starter with an innate hunger to exceed goals and expectations
  • A team player who can collaborate cross-functionally between all internal departments to provide world-class service and support
  • Experience leveraging a CRM to effectively manage prospects and clients
  • Proven ability to “read” people and situations effectively
  • Ability to identify challenges, requirements, and needs of new prospects as well as identify new opportunities
  • Maintain, cultivate, and expand existing client base
  • Ability to manage multiple tasks, prioritize workload and provide weekly reports to Executive Management Committee
  • Excellent written and verbal communication skills
  • Experience in the financial industry is a plus
  • Approximately 5-10% travel anticipated (post-COVID)
Team - Core Compliance

What You’ll Get:

  • Salary and commission based on experience
  • Commissions are based on sales benchmarks, which will be provided to candidates who progress through the interview process
  • Core Compliance offers an excellent benefits package

About Us

At Core Compliance & Legal Services, Inc.℠ (“Core Compliance”), we assist registered investment advisers, broker-dealers, advisers to private funds, advisers to investment companies, and financial professionals to ensure they are meeting the complex regulations that heavily impact their business. From a firm’s initial registration to internal control development, enhancement, and ongoing maintenance, we assist our clients in enhancing the strength of their compliance programs. Growing at a rapid pace, Core Compliance has achieved an impressive track record of success in San Diego, San Francisco, and other markets.  Core Compliance is certified as an NWBOC (woman-owned business) and headquartered out of San Diego, CA.

To Apply:

This is a confidential search. Please submit a cover letter and resume to ricardo.meneses@corelcs.com and complete the Culture Index™ Survey by clicking on the link: https://go.apply.ci/p/F2qf01IPc0lpMu4Hmbqe

“Our team is dedicated to delivering quality, innovative, and value-driven consultation services and providing superior customer support.”

Michelle L. Jacko, CSCP, CEO

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